Our Crisis Services – Every Level of Support You Need

Think of our crisis continuum like a bridge. We meet you wherever you are and help you get to where you need to be. No matter how intense the crisis, we have the right level of care.

Crisis Assessment Center

When you need immediate evaluation and support

Sometimes you just need someone to listen. To really understand what's happening. Our Crisis Assessment Center provides:

• 24/7 walk-in crisis evaluations

• Safe, comfortable space for assessment

• Professional triage to connect you with the right next steps

• 23-hour observation when you need more time to stabilize

Location: 3200 Broad Avenue, Memphis TN 38112 Hours: 24/7/365

Crisis Stabilization Unit (CSU)

When you need more intensive support

Our 30-bed Crisis Stabilization Unit offers:

• Up to 5-day stays in a therapeutic environment

• Individual and group therapy

• Medication management by psychiatrists

• 24/7 nursing care

• Discharge planning to connect you with ongoing support

Medical Detox Program

Safe withdrawal management

Our 15-bed Medically Monitored Withdrawal Management program is the only detox program for uninsured individuals in Shelby County. We provide:

• 7-day medically supervised detox

• 24/7 medical monitoring

• Individual and group therapy

• Medication management

• Connection to addiction recovery services

Crisis Respite

Short-term therapeutic support

Sometimes you need a brief break to regroup. Our Crisis Respite program offers:

• 4-day therapeutic stays

• Medication management

• Individual and group therapy

• Skills building and coping strategies

More Than Crisis Response – We're Your Partners

Pre-Arrest Diversion

Working with Memphis Police CIT officers, we divert over 500 individuals monthly from jail to treatment. Because mental health challenges shouldn't be criminalized.

C.A.R.E. Team

Our Crisis Assessment and Response to Emergencies Team pairs CIT officers, paramedics, and licensed mental health professionals. Operating 7 days a week, 8am-8pm, they provide on-scene assessment and immediate connection to resources.

Emergency Room Partnerships

We work directly with local hospitals to provide crisis assessments and smooth transitions from emergency departments to appropriate mental health care.

Take the first step. Call (901) 369-1410 today.

Why Choose Alliance for Crisis Care?

We're Different Because We Get It

Crisis care isn't just about managing symptoms – it's about treating you like a whole person with a life worth living.

• No Financial Barriers: You'll never be turned away due to inability to pay

• Immediate Access: Walk-in services available 24/7

• Full Continuum: From crisis to recovery, we're with you every step

• Community Trust: 40+ years serving Memphis families

• Real Results: We divert 13,000+ people annually from unnecessary jail time

Insurance Accepted: TennCare, Medicare, United Health Care, Aetna, BCBS, and most private insurance

In Crisis Right Now?

Don't wait. Help is available immediately.

Emergency Crisis Lines:

• Adult Crisis: 901-369-1410

• Children & Youth Crisis: 1-866-791-9226

• National Suicide Prevention: Call or text 988

Walk-In Services:

Alliance Crisis Wellness Center 3200 Broad Avenue, Memphis, TN 38112

Open 24 hours, 365 days a year

What Happens When You Call or Visit?

We make it simple.

1. You reach out – by phone or walk-in

2. We listen – trained professionals assess your immediate needs

3. We create a plan – together, we determine the best level of care

4. We connect you – to the exact services that will help most

5. We follow through – ensuring smooth transitions and ongoing support

You're not a case number. You're someone we care about getting better.

Questions About Crisis Services?

We're here to help, even before the crisis.

• What if I don't have insurance?

• Can family members get information?

• What should I expect during assessment?

• How do I know if someone needs crisis care?

Call 901-369-1410 to speak with our team about crisis services, or visit us at any of our locations throughout Shelby County.

When you're ready to move beyond crisis toward recovery, our outpatient services, addiction programs, and community support are here. Because healing happens in community, not in isolation.