Assertive Community Treatment (ACT)
Alliance's Assertive Community Treatment (ACT) provides intensive, team-based support for adults with severe mental illness who need more than traditional outpatient care can offer.
When Traditional Treatment Isn't Enough
You've been here before. The hospital stay. The discharge plan. The follow-up appointments that somehow never quite stick. And then the crisis happens again.
If someone you love keeps cycling through emergency rooms and psychiatric wards—if outpatient therapy hasn't been enough to keep them stable—you're not alone. And you're not out of options.
Alliance's Assertive Community Treatment (ACT) program exists for exactly this moment. When everything else has felt like pushing water uphill, ACT shows up differently.
Who ACT Is For (Eligibility Requirements)
You might be wondering if this is the right fit. Here's who we work with:
Adults 18+ who are facing serious mental health challenges—schizophrenia, bipolar disorder, major depression—and who have been caught in the revolving door of crisis. For many, that has meant repeated psychiatric hospitalizations. Or involvement with the criminal justice system. Or housing that's unstable or unsafe.
If traditional outpatient care hasn't worked—if your loved one struggles to make appointments, stay on medication, or stay out of crisis—that's exactly who ACT is designed to help.
And here's what matters most: we want ACT to work for as many people as possible. The Safety Net covers many people who are uninsured and some who are underinsured. ACT is also available through the TennCare plans UnitedHealthcare, BlueCare, and Wellpoint. Each plan sets its own approval requirements, such as recent hospitalizations or difficulty with traditional outpatient care, and our team will walk you through them. We are not able to accept people who have Medicare only.
Submit a Referral
To submit a referral, complete the ACT referral form (which must include the client's contact information) and email it to the ACT team members listed on the form. Our team will reach out promptly to begin the intake process. If you have questions or need help with the referral, call us directly at 901-369-1410.
Frequently Asked Questions
Who is Alliance ACT designed for?
Adults 18 and older living with serious mental illness — schizophrenia, bipolar disorder, major depression — who haven't been stabilized by traditional outpatient care. Many people we serve have had repeated hospitalizations, criminal justice involvement, or unstable housing. Health plans set their own approval requirements, so our team confirms eligibility with each referral. If outpatient hasn't been enough, ACT may be the right level of care.
How is ACT different from regular outpatient therapy at Alliance?
ACT is a team-based, intensive program, not a weekly appointment. A psychiatrist, therapist, peer support specialist, case manager, and nurse work with you together. The ACT team meets you where you are — at home, in the community — instead of waiting for you to come into a clinic.
How do I refer someone to Alliance ACT?
Complete the ACT referral form found on the Alliance ACT page and email it to the team members listed on the form. Include the client's contact information so the team can reach out promptly. You can also call (901) 369-1410 if you have questions or need help with the referral.
Where are Alliance ACT services delivered?
The Alliance ACT team is based at the Peabody Avenue Clinic. ACT is a separate program from Turning Point, though we may refer people there for peer support. Most of the work happens in the community — at your home, your apartment, a coffee shop, wherever helps you stay stable. ACT comes to you when traditional appointments haven't worked.
What insurance does Alliance ACT accept?
We want ACT to work for as many people as possible. The Behavioral Health Safety Net Program covers many uninsured Tennesseans and some who are underinsured. ACT is also available through the TennCare plans UnitedHealthcare, BlueCare, and Wellpoint, which each set their own approval requirements. We are not able to accept people who have Medicare only. Call (901) 369-1410 and our team will check coverage.
Available at these clinics:
Peabody Avenue Clinic
Services in this Program
Individual Therapy
Peer Support Services
Group Therapy
Crisis Continuum
Related Programs
Outpatient Mental Health