Adult Crisis Services
When you're in crisis, you need help right now – not next week. Our 24/7 crisis services are here whenever you need us, providing immediate support and safe spaces to help you through the toughest moments.
Alliance has a full Crisis Continuum and provides care to Individuals, 18 and older, who are experiencing an emotional/behavioral health crisis. All services include referrals and linkage to appropriate levels of care including outpatient follow-up services.
Crisis Assessment Center (CAC) provides triage, 23-hour observation, de-escalation and referral
Mobile Crisis provides crisis intervention at CAC, hospitals, clinics, residences and other community settings.
Crisis Stabilization Unit (CSU) offers 5-day stay with medication management, individual and group therapy.
Crisis Respite program offers a 4 day stay with medication management, individual and group therapy.
Suicide Prevention offers suicide prevention support for adults having thoughts of suicide: crisis assessment, safety planning, and connection to ongoing care.
Pre-Arrest Diversion program gives law enforcement somewhere to bring a person in crisis besides jail. More than 4,300 times last year, law enforcement brought someone to an Alliance clinician instead of to jail.
C.A.R.E. Team (Crisis Assessment and Response to Emergencies Team) consists of a CIT officer, paramedic, and a licensed mental health professional and operates 7 days a week from 8:00am-8:00pm. The goal of this team is to reduce non-emergency 911 calls and emergency room visits, and educate individuals of other ways to gain access to mental health services. By dispatching the CARE Team, individuals with a history of treatment for mental health are given an onsite minor medical screening, mental health assessment, and are connected to community resources. This collaboration has been essential in ensuring individuals receive adequate mental health services and are connected to other resources unknown to them and their family members.
SAFE (Shelby County Alliance Field Evaluation Team) is a partnership with the Shelby County government and the Sheriff. This co-responder model pairs a behavioral health specialist with law enforcement to link to treatment and divert from jail.
Take the first step. Call (901) 369-1410 today.
This program is funded by the State of Tennessee (TDMHSAS).
Frequently Asked Questions
How do I reach Mobile Crisis in Memphis?
Call (901) 577-9400 any time, day or night. Alliance's Adult Mobile Crisis team serves Memphis and Shelby County and can come to your home or wherever the crisis is happening when you cannot safely get to the Crisis Wellness Center at 3200 Broad Avenue. You can also call or text 988. For children and youth ages 4 to 17, the Children & Youth Crisis Wellness Center at 602 Malcomb Street is open 24/7.
How do I know if my loved one is in a mental health crisis?
If you're worried enough to be searching for help, that's enough. You don't have to wait for a suicide attempt, violence, or a complete breakdown. The Alliance Crisis Wellness Center helps Memphis families before things reach that point. Walk in to 3200 Broad Avenue or call (901) 577-9400 anytime, day or night.
Will my loved one be institutionalized at the Crisis Wellness Center?
No. The Crisis Wellness Center provides short-term stabilization, not long-term institutionalization. Most stays last several hours up to 23 hours; we can extend up to 5 days if needed. The goal is to stabilize your loved one in a safe environment, then connect them to ongoing outpatient care.
What if my loved one will not come to the Crisis Wellness Center voluntarily?
Call Alliance Mobile Crisis at (901) 577-9400. Our mobile team can come to your home, assess the situation in person, and walk you through next steps, including legal options if your loved one is a danger to themselves or others. You don't have to handle this alone.
How long will my loved one stay at the Crisis Wellness Center?
Most crisis visits last several hours up to 23 hours. The Crisis Wellness Center can provide care for up to 5 days if more time is needed. Our goal is to stabilize the immediate crisis, then connect your loved one with the right outpatient or community-based support.
What if we cannot afford crisis services?
Cost is never a barrier at the Alliance Crisis Wellness Center. We accept TennCare, Medicare, BlueCare, Cigna, Aetna, BlueCross BlueShield, United Healthcare, and Wellpoint. No one is turned away based on ability to pay. Focus on getting help; we will handle the billing afterward.
What should I bring to the Crisis Wellness Center?
Just bring your loved one. If you can easily grab their insurance card, photo ID, and a list of current medications, that helps our team. But don't let missing paperwork stop you from walking in. The Crisis Wellness Center is at 3200 Broad Avenue, open 24/7.
Available at these clinics:
Crisis Wellness Center
Services in this Program
Group Therapy
OnTrack TN
SAFE Team
Crisis Continuum
Peer Support Services
Suicide Prevention
C.A.R.E. Team
Related Programs
Outpatient Mental Health
Children and Youth Crisis