Adult Crisis Services

Alliance has the largest Crisis Continuum in the state and provides care to Individuals, 18 and older, who are experiencing an emotional/behavioral health crisis. All services include referrals and linkage to appropriate levels of care including outpatient follow-up services.   

• Crisis Assessment Center (CAC) provides triage, 23-hour observation, de-escalation and referral 

• Mobile Crisis provides crisis intervention at CAC, hospitals, clinics, residences and other community settings. 

• Crisis Stabilization Unit (CSU) offers 5-day stay with medication management, individual and group therapy. 

• Medically Monitored Withdrawal Management (MMWM) program offers a 7-day stay with medical services, individual and group therapy, withdrawal support, and referrals to aftercare services. This is the only detox program for uninsured individuals 18 and older who need to safely detox from opiates, alcohol, and benzodiazepines in Shelby County.  

• Crisis Respite program offers a 4 day stay with medication management, individual and group therapy.  

• Pre-Arrest Diversion program is the largest in the state.  CIT officers divert over 500 individuals per month to the CAC in lieu of incarceration.  

• C.A.R.E. Team (Crisis Assessment and Response to Emergencies Team) consists of a CIT officer, paramedic, and a licensed mental health professional and operates 7 days a week from 8:00am-8:00pm. The goal of this team is to decrease abuse of the 911-communications line, overuse of the local emergency departments, and educate individuals of other ways to gain access to mental health services.  By dispatching the CARE Team, individuals with a history of treatment for mental health are given an onsite minor medical screening, mental health assessment, and are connected to community resources.  This collaboration has been essential in ensuring individuals receive adequate mental health services and are connected to other resources unknown to them and their family members.   

• Emergency Room Diversion Pilot is coming soon through partnerships with both Memphis and Shelby County Fire Departments.  The EMT will staff with the CAC Medical staff and will bring eligible individuals experiencing a behavioral health crisis directly to the CAC instead of the local hospital emergency rooms. 

• SAFE (Shelby County Alliance Field Evaluation Team) is a partnership with the Shelby County government and the Sheriff.  This co-responder model pairs a behavioral health specialist with law enforcement to link to treatment and divert from jail.  

• SC-MATRS is a grant with Shelby County government to expand MAT and detox services for uninsured individuals at risk of incarceration