A Special Look Inside: Our Crisis Center Hosts a Behind the Scenes tour for Community Partners

This past week was an exciting one at Alliance Healthcare Services! Our new Crisis Center, which opened its doors in January 2025, welcomed some friends and partners for an up-close look.

We gave a special behind-the-scenes tour to some very important people: lawmakers, police and fire officials, and community leaders.

It has been exciting to share our progress and see their enthusiasm because these partnerships are key to helping people in our community find hope and healing.

Why Working Together Makes a Big Difference

When someone is having a tough time with their mental health, they need help right away. And they need the right kind of help.

By working closely with our friends in law enforcement and fire departments, we can make sure people get caring support. Instead of ending up in jail or waiting for hours in a busy emergency room, they can come to a place built for their needs.

This partnership is a win for everyone—the person who needs help, their family, and our whole Memphis community.

Real Help, Real Impact: Our Crisis Center in Action

Since our Crisis Center opened earlier this year, we've already seen the amazing impact of these partnerships. As of June 2025, our teams have helped divert 1,964 people away from jail or emergency rooms and into supportive care. That's a lot of lives touched and a lot of families finding relief.

Our Crisis Center: A Safe Place to Heal

Our new Crisis Center on Broad Avenue is a special place, and we're so proud of it. It's a big, 55,000-square-foot building that's open 24 hours a day, every single day of the year. We have 45 beds available for those who need a safe place to stay while they get support.

When someone comes to our Crisis Center, they’ll find:

• Comfortable, welcoming spaces.

• Quiet rooms where people can talk with our caring counselors.

• Help from trained staff who understand what it’s like to go through a crisis.

• Support for getting medications if needed with an in-house pharmacy.

• A connection to ongoing help even after they leave.

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The most important thing is that anyone who needs help can get it here. Alliance delivers care regardless of their ability to pay. (Learn more about our services)

Looking Ahead: More Hope on the Horizon

This Crisis Center is a big step forward, showing what’s possible when our community works together. We're so thankful for all our partners who helped make this dream come true.

But, right next door, construction is underway for our new Children's Wellness Center.

This will be a special place designed just for kids and teens (ages 4–17) who need mental health support. We’ll share more about that exciting project soon!

Working together, we are changing how Memphis supports mental health. We believe everyone deserves the chance to be healthy and happy.

Want to learn more about Alliance Healthcare Services and how we're helping Memphis?