How does Alliance Healthcare Services handle non-English speaking clients or patients?​​​

• We use our I Speak language identification card. Available in multiple languages, it is used to identify a patient's language quickly. We then connect patients with our Language Line for live interpretation throughout their care.

​What languages does Alliance Healthcare Services support?​​​

• Our I Speak card features 17 of the most frequently spoken languages in Shelby County. However, through our Language Line, we can provide live interpretation in hundreds of additional languages. ​

​What is the Alliance "I Speak" card?​

• ​The Alliance I Speak card is a language identification tool used at our Memphis behavioral health clinics. It displays native-language phrases in multiple languages so patients can point to their native language. Staff then use our Language Line for live interpretation throughout the visit. The tool is available on our website and as a printed card at all Alliance locations across Shelby County.

​Is there a cost for language interpretation at Alliance Healthcare Services?

• ​No. Language interpretation at Alliance is provided at no additional cost to patients.